Where's My Order?
Order Tracking
Thank you for placing your order with Forever Bamboo, the nation's #1 tropical themed supplier!
Order processing time is within 5 business days.
Forever Bamboo has partnered with Route to give you an easy order tracking experience! As your order is processed and shipped, you will receive notifications along the way to keep you updated. Once your order ships, you will receive a notification with your tracking number and one-of-a-kind Visual Tracking with real-time updates.
Forever Bamboo values all of our customers equally and we do our best to process all orders in the order in which they were placed. Because of this, we do not offer expedited or prioritized shipping on any orders.
Route Package Protection
Want to protect your order in case it is damaged, lost, or stolen during transit? Forever Bamboo now offers Route Package Protection! Route Package Protection is automatically added to your cart during checkout.
When purchased during checkout, you will receive an email from Route with your order protection number and instructions on how to report an issue with Route. Reporting an issue? Route will approve all protected claims within 24-48 hours and issue your replacement or refund per your selection.
Want to opt out? You may select to opt out of Route Package Protection during checkout, but please note that your package will not be replaced if it is lost, stolen, or damaged. This disclaimer is posted under the Package Protection option.
Route Package Protection is very quick and easy to use. But do you need more assistance? You can still contact our Customer Service Team at sales@foreverbamboo.com
Returns
Did you receive your order and want to return it? You will need to email our Customer Service Team at sales@foreverbamboo.com for a Return Authorization number. Please visit our Returns and Exchanges Policy page for more information!
FAQ's
Have more general questions or questions about our products? Please visit our Frequently Asked Questions page for quick answers to our commonly received questions!
Forever Bamboo's Customer Service Team is available Monday-Friday from 8:00-4:30 Eastern Standard Time. Visit our Contact Us page to get in touch. We are happy to help you with anything else you may need so you can create your tropical escape!